Privacy Policy

1. Overview

This Privacy Policy describes how CLICR ("we," "us," or "our") collects, uses, and discloses information when you use our website, mobile applications, and crowd intelligence platform (the "Services").

CLICR is primarily a business-to-business (B2B) platform designed for venues, event organizers, and security teams ("Customers") to manage occupancy, verify IDs, and analyze crowd data. This policy applies to:

• Visitors to our marketing website.
• Authorized Users of our Customers (e.g., door staff, managers).
• Patrons whose IDs may be scanned by our Customers using the Services, to the limited extent we process such data as a processor/service provider.

2. Who Owns Customer Data

Counts, reports, and the aggregated crowd data derived from scans belong to the Customer whose venue collected them. CLICR claims no ownership of Customer Data. We hold and process it to provide the Services, on the Customer’s instructions.

• We do not sell venue-identified data. We do not sell, rent, or license a Customer’s counts, traffic, or crowd breakdown in any form that identifies that Customer or its venue, to advertisers, data brokers, or any other third party. No one can buy a named venue’s numbers.
• We may publish or license area-level aggregates. We may combine de-identified crowd data across many venues to produce and commercialize area-level measures — for example, total foot traffic across the venues in a district or city. These aggregates are blended across enough venues that no individual venue is identifiable, and they never carry a Customer’s name, address, or venue-level figures.
• Public display is the Customer’s choice. Where CLICR offers a consumer-facing surface, a Customer’s venue does not appear on it unless the Customer opts in, and the Customer chooses what is shown (for example, how busy the venue is, or its cover charge). Opting in is not required to use the Services, and a Customer can opt out at any time.
• It is portable. Customers on plans that include exports can export their counts and reports in CSV and PDF form at any time, at no additional charge. Customer Data follows the account when a Customer changes plans.
• Access is the Customer’s to set. Within a Customer’s account, role permissions determine which Authorized Users can see which data. The Customer controls those roles.

To be plain about it: CLICR does hold and can access Customer Data, because we operate the systems it runs on. What we commit to is that your venue’s numbers are never sold under your name, that anything we aggregate is blended beyond recognition, and that appearing anywhere public is your decision to make.

3. Information We Collect

A. Information You Provide to Us

• Account Information: When you register for an account, we collect names, email addresses, phone numbers, and venue details.
• Communications: If you contact us directly, we may receive additional information about you, such as the contents of the message and any attachments you may send us.
• Payment Information: We may facilitate payment collection through third-party processors. We do not store full credit card numbers on our systems.

B. Information Collected via the Services (ID Scanning)

When Authorized Users use our ID scanning features, the App captures data from the ID barcode (PDF417). This may include:

• Name and Date of Birth
• Address and ID Expiration Date
• Physical characteristics (Height, Eye Color, etc.)

Note: We process this data on behalf of our Customers. Our Customers differ in how long they retain this data and how they use it. Please refer to the specific venue's privacy policy for questions about their specific data retention practices.

4. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Services (e.g., real-time occupancy syncing).
• Process transactions and manage accounts.
• Send related information, including confirmations, invoices, technical notices, updates, and security alerts.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

5. Sharing of Information

Except for the area-level aggregates described in Section 2, we do not sell your information, and we do not share it with third parties except as described in this policy:

• Vendors and Service Providers: We may share information with third-party vendors who need access to such information to perform work on our behalf (e.g., cloud hosting, email delivery, payment processing).
• Legal Requirements: We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law or legal process.
• Business Transfers: We may share information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. Any acquirer would remain bound by the commitments in Section 2 for Customer Data transferred to it.

6. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: